Frequently Asked Questions
Everything you need to know about your natural beauty journey.
Are Mamaearth products completely natural and toxin-free?
Yes, our products are MadeSafe Certified and formulated with natural ingredients. We strictly avoid harmful chemicals like sulfates, parabens, phthalates, and mineral oils.
How long does it take for my order to be delivered?
Standard shipping typically takes 3 to 5 business days. Once your order is dispatched, you will receive a tracking link via SMS and email.
What is your return and refund policy?
We offer a 7-day return policy for products that are damaged during transit or if the wrong item was delivered. Please ensure the product is unused and in its original packaging.
Can I use Mamaearth products on sensitive skin?
While our products are dermatologically tested and made with gentle natural ingredients, we always recommend performing a patch test before full application.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across India. You can also opt for secure online payments via UPI, Credit/Debit cards, or Net Banking.
How can I track the status of my order?
You can track your order by visiting the 'My Orders' section on our website or by clicking the tracking link sent to your registered mobile number.